01341 250482 hello@graigwen.co.uk

TEMPORARY CLOSURE DUE TO CORONAVIRUS RESTRICTIONS

To contribute in efforts to save lives threatened by COVID-19, like all holiday accommodation in Wales, Graig Wen and The Slate Shed B & B are currently closed for a while.  

We, like everyone else, are devastated by the decisions that are having to be taken.  Although we are closed at present, we are still here working hard to make sure you have a great place to come on holiday in the future. We’ve been here 13 years and we’ve weathered a storm or two in that time…

As a small family business reliant wholly on tourism, we are incredibly appreciative of the courtesy and support being shown by those of you with whom we’ve been in touch. We’re doing our best to respond to emails as fast as we can. Putting measures in place to postpone bookings while we’re closed takes time but we’re getting there. Of course things are changing daily so we’re trying to keep on top of that too.

Please bear with us as we contact existing bookings and email us rather than phone at this time with queries. We’ve also got family, friends, members of our team and our community to look out for.

Thanks for staying at home now. Please stay safe and you’ll have a massive welcome back to ours when the time is right.

For existing bookings:

Please read the most up to date information by clicking below on Important Coronavirus update on Opening and Terms for Graig Wen and The Slate Shed B & B . Please make sure you refresh this page to make sure you have the most up to date version.

 

Update Monday 30 March

All holiday accommodation in Wales has been legally required to close until further notice.

Important Coronavirus update on opening and Terms for Graig Wen and The Slate Shed B & B

Updated 30 March 2020

Following Westminster government Stay at Home restrictions and the Welsh Assembly Government closure of holiday accommodation in an effort to limit the impact of Coronavirus this is what is happening at Graig Wen.

We will review all dates below on a regular basis and according to Government guidance. We will publish updates here on our web site and Graig Wen’s Facebook page.

We will be contacting all existing bookings by email but please bear with us.

PLEASE EMAIL RATHER THAN PHONING with your queries – we have lots of people to respond to and we need to make sure we can update records accurately: hello@graigwen.co.uk

We realise this is an anxious time for everyone and you have no idea how much we appreciate the support, courtesy and goodwill shown to us by everyone so far.

Existing bookings until 1st May 2020

We are CLOSED for existing bookings or any arrivals until further notice. This date will be reviewed according to Government legislation and advice.

Please do not make any new balance payments requested.

Your payment will not be lost due to the impact of Coronavirus. Every payment will be honoured and kept live on your account to be used either later this year or extended into 2021.We just ask that you confirm your plans with us by the end of 2020.

Here are your options:

Either:

  1. Change holiday dates for the same accommodation, subject to availability, to later this year or 2021. 

Or

2. Ask for a credit note to be added to your account for monies paid for a booking of the same accommodation, subject to availability, later this year or in 2021

Or

3. Cancel – please see our T & C below regarding refunds.  We can provide a letter for you to contact your travel insurers.

Online booking for April 2021 will not open to new bookings until 1st May 2020 so you have a priority period to move dates for a similar period as your original booking. Requests to change booking dates will be made on a first come first served basis.  Our normal Terms and Conditions will apply to re-bookings as long as there are no Government restrictions which mean we cannot open.

For existing bookings between 1st May and 1st July 2020 (subject to change)

If government restrictions are changed you may still be able to take your holiday.  We will work to Government rules and review this on 15 April and keep in touch.   But in the meantime:

Please do not make any balance payments requested at present

You have the choice to do one of the 3 options above.

Online booking for May 2021 will not open to new bookings until 1st June 2020 so you have a priority period to move dates for a similar period as your original booking. Requests to change booking dates will be made on a first come first served basis. Our normal Terms and Conditions will apply to re-bookings as long as there are no Government restrictions which mean we cannot open.

New bookings

We are currently not open for new bookings until October 2020 (online bookings only).  We will open bookings for 2021 in due course. Our usual Terms & Conditions apply.

Latest advice from Public Health Wales

Graig Wen Terms and Conditions: https://www.graigwen.co.uk/tc/

The Slate Shed Terms and Conditions: https://slateshed.co.uk/booking

We wrote on 23rd March 2020:

Graig Wen and The Slate Shed is now closed for a while and our few remaining guests have gone home at the request of Gwynedd Council.  The Welsh Assembly Government has asked camp sites, self catering and holiday accommodation to close their doors for a while.   The Westminster Government has issued new guidelines on what constitutes non-essential UK travel: “Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.”

On 21 March 2020 we wrote:

We and our local community are worried by reports of large numbers of visitors coming to the area. Although we would normally extend a big croeso/welcome to all visitors as the lifeblood of our economy, right now it’s putting additional strain on our few and far between local health services and food shops. Our MP has asked the Prime Minister for a total restriction on travel to rural areas and large holiday parks have closed or are closing.

Although the few guests we currently have at our small site are showing great sensitivity to social distancing, hygiene, and have been happy to explore isolated places, this is going to be harder as the Easter holidays approach.  As well as the landscape, holidays at Graig Wen are about sharing time with friends and family, meeting new friends round the camp fire or new den-building playmates in the woods.

Although we are a small site we cannot in conscience be part of the problem. We are all struggling with decisions. We know many of our guests are struggling with the decision to come on holiday when we are being told to stop non essential travel. Many people are self-isolating.

Yesterday, seeing our friends in the local business community close, we feel we must stand together. If we close for a while now we stand the best chance of saving lives, livelihoods and hopefully reopening in the summer – when there will be a heck of a lot of ice creams to eat…

We know many of you will be disappointed but we ask for your understanding and support.

Like many crazy dreamers who jumped ship to set up their own small business, we have put everything we have into Graig Wen over the last 13 years – we’ve just invested in improving the camp site washblock.  This isn’t going to be a holiday for us. But we’re resilient and determined crazy dreamers so we will deal with this.

We really, really look forward to welcoming you back for wild Snowdonia escapes as soon as it’s safe.

You can find further details below and please bear with us as we contact those of you with existing bookings. 

Sarah and John and the team at Graig Wen

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