01341 250482 hello@graigwen.co.uk

TERMS & CONDITIONS

Please see below (or on our web site) for the relevant terms and conditions for the accommodation you have booked, as there is different information for glamping, camping or holiday cottages.
 
These booking and cancellation terms and conditions are for direct bookings only. If you have booked through a third party site such as Cool Camping, Pitch Up or AirBnB, please refer to the terms and conditions of booking & cancellation as agreed by Graig Wen with the relevant company.
 
Contract
Graig Wen  reserves the right to amend their website and terms and conditions at any time, without prior notice, the Hirer’s obligations not being limited to the below.
 
For cancellation by YOU please see relevant terms for glamping or camping below.
 

Cancellation or Changes by US – Once we have issued you with a confirmation we will do our very best not to make any changes to your booking or to cancel it. Sometimes though changes do occur before and after bookings have been confirmed, and very occasionally confirmed bookings have to be cancelled, for instance on safety grounds in extremely high winds. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.

If your holiday is cancelled by us (for reasons other than a failure by you to pay the final balance) you can either have a refund of all monies paid or, where available, accept an offer of alternative accommodation/dates. If the alternative holiday is of a lower value, we will refund any price difference. If the alternative holiday is of a higher value, you will be required to pay the additional amount.

Force Majeure – Where we make any cancellation or change to your booking resulting from Unavoidable and Extraordinary Circumstances, our liabilities are limited to offering alternative dates for accommodation (where available under the terms stated above) .   We cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. “Force majeure” means any circumstances beyond the reasonable control of Graig Wen. Examples include but are not limited to actual or expected war, riots, civil strife, terrorist activity, Government action or restraint, industrial disputes, natural or nuclear disasters, fire, adverse weather conditions including hurricanes, changing water levels , epidemics, unavoidable technical problems with transport, damage and accidents from machinery or engines, or closed or congested airports.  In such circumstances, we will arrange for your booking to be terminated and offer alternative dates.  We will observe Government advice provided.
 

Glamping Booking Terms and Conditions

When booking with Graig Wen you are entering into a binding contract with us.

References to ‘us’ and ‘we’ in these Conditions relate to Graig Wen and references to ‘you’ or ‘your’ relate to the person making the booking and all members of the holiday party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.

Your Booking – We will confirm your reservation and email you more details when we receive your deposit (25%) or full payment if you book less than 6 weeks before your stay. Please check your booking confirmation and tell us of any errors immediately. You must be over 18 to make a booking.

Payment – You have 24 hours in which to pay your 25% deposit/full payment from the date you make your reservation. This will be debited from your card if you book on line. If money is not received in this time, we reserve the right to offer the holiday to other enquirers.

The balance is due at least 6 weeks before your arrival date. We will email you a reminder of this and you will need to re-enter payment details to pay the balance. Non payment of your balance, when this becomes due, will constitute cancellation of the holiday and forfeiture of the deposit payment. If we do not receive your balance by due date we will attempt to re-let the accommodation.

The charge includes VAT and a sack of logs for the wood-burning stove. Further logs are available to buy on site or locally.

The accommodation is let for holiday use only, for the time specified.

Cancellation or Changes by YOU – It is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm in writing. If you cancel:

– more than 6 weeks before your arrival date you will lose your 25% deposit payment. We will refund any other payments made by you.

– less than 6 weeks before your arrival date you will lose your 25% deposit payment. We will attempt to re-let your holiday. If we are able to re-let for the whole period originally booked at the same price you we will refund the balance, less a £20 administration fee, at your request on the day you were due to check out. If we are unable to re-sell your holiday you will not be refunded any money paid and we will not transfer your booking.We strongly recommend that guests take out their own travel insurance to cover this eventuality.

Your safety – Graig Wen’s landscape includes some steep slopes and trees and parents/guardians are responsible for ensuring their children explore safely.

Pets – Well behaved pets that are supervised at all times are welcome. Dogs must be kept on a lead or long line. Please contact us if you would like to bring more than one pet. Pets must not be allowed on the furniture or beds so please bring appropriate bedding. At no time are pets to be left unattended. Fouling on site and any other mess made must be cleared up. Owners are liable for any damage caused.

Smoking – No smoking is allowed inside the accommodation.

Glamping Arrival and Departure – Unless special arrangements have been agreed, the normal earliest arrival time is 3:00pm on the holiday start date and last check in is 7pm. You must vacate the accommodation by 10am on the departure date. Alternative times can occasionally be arranged on request. Please let us know if you expect to be delayed.

If you do not contact us and you have not arrived by noon on the day following the holiday start date we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.

Damage

You agree to look after the accommodation. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of the holiday, and leave it clean and tidy. If you break these conditions we can make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or other third party, we can refuse to allow you possession of the property or ask you to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.

You must allow us access to the property at any reasonable time during your holiday.

If you have special requests or needs you are responsible for telling us at the time of booking. If you have a disability that may affect your holiday please tell us before you confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.

The owners shall not be liable for any loss or damage to visitor’s property, however caused.

Dissatisfaction – It makes us happy if you enjoy your holiday. If you have any problems, please let us know so we can do our best to sort them out while you are here.

Number of people using the accommodation should not exceed the number agreed when booking. Please check with us first if you would like to have any visitors as there may not be any parking space available for them.

 

Camping Booking Terms and Conditions

You can book camping online – please ensure you carefully read the information about the different areas of our camp site to ensure they are suitable for you. If in doubt, please call us.

Payment

You can pay by credit or debit card – there is no charge for this. We do not accept cheques

For bookings made 6 weeks or less before your stay, we require payment in full in advance

For bookings made 6 weeks or more before your stay, we require 25% deposit.

Your balance is due 6 weeks before your stay. We will email you a reminder of this and you will need to re-enter payment details to pay the balance. If we do not receive payment from you by this time we reserve the right to cancel your booking.

Cancellation by you

If you cancel more than 14 days before your stay you will receive 75% refund.

If you cancel 14 days or less before your stay you will not be entitled to any refund.If you do have a problem please email or call us as soon as possible so we can re-let your pitch as another camper who may want it. Deposit payments are non-refundable and non-transferable. We recommend taking out travel insurance.  No refunds can be given if you chose to depart prior to the end of your booked holiday for whatever reason.

We reserve the right to refuse any bookings. Group bookings are at our discretion.

Pitch Sizes

You should let us know at the time of booking the size of tent you will bring to ensure your allocated pitch is large enough. Gazebo and event shelters are by prior arrangement only as not all pitches are suitable. There is space for one car per pitch to park (strictly no van access to lower tent camping fields as track is too steep). Should you subsequently change your requirements we will do our best to accommodate you but cannot guarantee to provide an appropriately sized pitch or parking space for additional cars. Strictly one tent per pitch only on lower fields.  On the estuary fields we do not accept additional gazebos, event shelters etc – there is more room for these on the family camping and secluded pitches.

Camping Arrivals and Departures

Your pitch is available from 12 noon

Last arrival time on the touring area at the top of the site is 9pm.

Last arrival on the lower tent camping fields is 6pm -strictly no new arrivals after this time unless by prior arrangement or after dark as the track to the lower fields is steep and unlit.

If you do not arrive by last check in time on the first day of your booking and you have not advised us otherwise then we reserve the right to re-let your pitch. Please do not arrive before 12 noon as your pitch may not be available and parking space is very limited.

Check out by 11am on departure day

We make every effort to allocate guests the pitch of their choice however we cannot guarantee this. We will direct you to your pitch on arrival.  Please ask if you are in any doubt if you are on the correct pitch as campers on the wrong pitch will be required to move.

The ground rules…

By booking with us, you and your party agree to:

Respect your fellow guests, neighbours and people/ animals who live/work at Graig Wen

Supervise children appropriately so they are not a nuisance or danger to themselves and other people or animals. The top touring site is fenced but beyond this Graig Wen’s landscape and lower camping fields includes some steep slopes, trees and shallow water and PARENTS/GUARDIANS MUST BE RESPONSIBLE FOR ENSURING THEIR CHILDREN EXPLORE SAFELY.<

Not create any undue noise or disturbance. Quiet hours are from 11pm to 8.00am. Please respect your neighbours and keep noise to a minimum between these hours.

Group bookings we do not accept group bookings online and we welcome small, quiet groups only by prior arrangement – please call to discuss.

Dogs and other pets

You are welcome to bring your dog with you but there will be no exceptions to the following rules:

The dog must be on a lead at all times on the site

Clean up after your dog

Do not leave your dog unattended at any time

Camp fires/BBQs

There is a communal camp fire for the touring site but individual camp fires are only allowed on our lower tent camping fields.  Fire woks are only permitted on the touring site at our discretion to ensure the safety of other campers. BBQs must be raised from the ground and clear of trees.

Visitors

At busy times we have very limited parking space so please check with us first before agreeing to have visitors on site.

We reserve the right to ask guests who do not respect the terms and conditions of staying here or who in any way behave in a manner likely to cause upset to our other guests, neighbours and staff, to leave Graig Wen immediately.  In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.

Holiday Cottage Terms and Conditions

When booking with Graig Wen you are entering into a binding contract with us. References to ‘us’ and ‘we’ in these Conditions relate to Graig Wen and / or the property owners and references to ‘you’ or ‘your’ relate to the person making the booking and all members of the holiday party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.

1. Your Booking – We will confirm your reservation and email you further details when we receive your deposit (25%) or full payment if you book less than 6 weeks. before your stay. Please check your booking confirmation and tell us of any errors immediately. You must be over 18 to make a booking.

2. Payment – You have 24 hours in which to pay your 25% deposit/full payment from. the date you make your reservation. We will debit this from your card if you book on line. If money is not received in this time we reserve the right to offer the holiday to other enquirers. The balance is due at least 6 weeks before your arrival date. We will email you a reminder of this and you will need to re-enter your payment details. Non. payment of your balance, when this becomes due, will constitute cancellation of the holiday and forfeiture of the deposit payment. If we do not receive your balance by due date we will attempt to re-let the accommodation.

3. The charge includes VAT, the cost of electricity and a basket of logs for the woodburning stove in Ty’r Adar. Further logs are available to buy on site and locally. Bed-linen provided in all cottages. Towels provided in Ty’r Adar, Small Barn and Little Haven only.

4. The cottage is let for holiday use only, for the time specified.

5. Cancellation or Changes by YOU – It is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm in writing. If you cancel:

– more than 6 weeks before your arrival date you will lose your 25% deposit payment. We will refund any other payments made by you.

– less than 6 weeks before your arrival date you will lose your 25% deposit payment.

We will attempt to re-let your holiday. If we are able to re-let for the whole period originally booked at the same price you we will refund the balance, less a £20 administration fee, at your request on the day you were due to check out. If we are unable to re-sell your holiday you will not be refunded any money paid and we will not transfer your booking.

– transfers of bookings to other accommodation at Graig Wen. Once your booking is confirmed, we cannot transfer your booking to other accommodation at Graig Wen e.g. a different cottage to the one booked or B & B as the various accommodation is not all owned by the same business.

We strongly recommend that guests take out their own travel insurance to cover this eventuality.

6. Pets – Well behaved pets are allowed. Dogs must be kept on a lead at all times outside the cottage as sheep graze across the site and dogs may get on to the road. Please contact us if you would like to bring more than one pet. Pets must not be allowed on the furniture or beds so please bring appropriate bedding. At no time are pets to be left unattended in the cottage. Fouling on site and any other mess made must be cleared up. Owners are liable for any damage caused.

7. Smoking – No smoking is allowed in the cottage. A smoking area is available outside.

8. Arrival and Departure for cottages – Unless special arrangements have been agreed, the normal earliest arrival time is 3:00pm on the holiday start date and you must vacate the property by 10:00am on the departure date. Alternative times can occasionally be arranged on request. Please let us know if you expect to check-in late or are delayed. You will be emailed arrival instructions a week before your stay.

If you do not contact us and you have not arrived at the property by noon on the day following the holiday start date we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.

9. You agree to look after the property. This means you must keep all furniture, fittings and effects, (inside or outside the property) in the same state of repair and condition as at the start of the holiday, and leave it clean and tidy. If you break these conditions we can make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or other third party, we can refuse to allow you possession of the property or ask you to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to any refund. You must allow us access to the property at any reasonable time during your holiday.

If you have special requests or needs you are responsible for telling us at the time of booking. If you have a disability that may affect your holiday please tell us before you confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.

10. Dissatisfaction – It makes us happy if you enjoy your holiday. If you have any problems, please let us know so we can try and sort them out while you are here.

11. The owners shall not be liable for any loss or damage to visitor’s property, however caused.

Number of people using the cottage should not exceed the number advertised. Please check with us first if you would like to have any visitors as there may not be any parking space available for them.

 

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