Your booking details
When you make a booking we keep your details safe in order to communicate with you about your holiday before you arrive and to check your experience when you leave. Your details are kept on our secure third party customer booking system called Bedful which is password protected with any financial details encrypted.
If you sign into our wifi network we will retain your email address. The IP address of your computer will be retained according to legal requirements for up to 6 years. Our secure system will monitor your IP address when you use our network. Full terms and conditions of use are available before you choose to log in.
Your email address will be added to our mailing list and you will receive an email from us approximately once every 6 weeks. If you no longer wish to stay in touch it’s easy to unsubscribe to this with one click.
If you consent to join our emailing list during the booking process, sign up for our 6 weekly newsletter, or use our wifi network, we will collect your name and email address for our mailing list. We mail you no more than once a month to let you know about interesting new stuff happening here, special offers and discount codes for future stays or holiday inspiration. We never share these details with other organisations and businesses.
If you would rather we didn’t mail you, it takes one click to unsubscribe at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or dropping a line to Sarah Heyworth, Data Protection Officer (amongst other roles!): firstname.lastname@example.org
Cookies are essential for helping us deliver a high quality website and online experience for our customers, and some collect information about browsing behaviour. We are unable to identify individual customers using cookies and the information is not accessible for any third parties.
By using and browsing these websites, you consent to cookies being used in accordance with our policy.
When someone visits www.graigwen.co.uk or www.slateshed.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
COVID-19: Test, Trace Protect
Sharing details will support the NHS Wales Test, Trace, Protect service’s efforts to control the spread of the virus. It is a requirement under regulation 12 of the Health Protection (Coronavirus Restrictions) (No. 2) (Wales) Regulations 2020 for hospitality organisations and businesses to collect and retain the information. We will keep the contact details of the lead booker for 21 days in case they need to be shared as part of Test, Trace and Protect programme. Your details will only be used in the event of a case, cluster or outbreak of coronavirus (i.e. more than one new case of coronavirus) that is tracked back to our premises. The NHS Wales Test, Trace, Protect service will use this information to check if the lead booker, and any person in their party, may have been exposed.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer: Sarah Heyworth: email@example.com
Changes to this Privacy Notice
This statement was updated in August 2020 and we will review this information annually.